Customer Service activities and handouts that I use with adult classes

Customer Service activities and handouts that I use with adult classes

Use this when teaching employability to adults. They receive the applications to sort thru as if they were a recruitment panel choosing who to interview. They are asked to say who they have invited why & who they didn’t invite é why. They see their application process through others eyes. The applications are for retail but the message is true for all job roles STEP1 split the class into teams. In groups read é deconstruct job ad é description STEP2 Same groups choose who they will call for interview STEP3 Compare the teams who they have rejected é why é who called for interview é why